Hi all, I’ve just had an email saying my broadband price is going up in April. I only joined Nexora in January on a 24 month deal and I was told the monthly price was fixed. I’ve checked the welcome email and I can see the monthly cost, but now there’s a note about an annual price rise. Is this normal? Feels a bit sneaky if it’s mid-contract. I’m on the Fibre 250 package in a flat in Leeds, if that matters. Just wondering if anyone else has had this and whether there’s any way to stop it?
This has come up a few times this week. If anyone is worried about a mid-contract increase, please have a look at your order confirmation first, then raise a case with support if the wording doesn’t match what you were sold. Keep posts general and don’t share personal details publicly. Thanks.
This has come up a few times this week. If anyone is worried about a mid-contract increase, please have a look at your order confirmation first, then raise a case with support if the wording doesn’t match what you were sold. Keep posts general and don’t share personal details publicly. Thanks.
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