Hi all, hoping someone can explain this because I’m going round in circles. My account says I’m eligible for an upgrade on my mobile, but when I pick the phone it says out of stock. It’s been like that for 9 days now.
I’m on the 24-month plan, nothing weird with the account as far as I know. I just want to keep my number and move onto a new handset, but the site keeps letting me get right to the end and then bounces me out. Is this normal or is it actually stuck?
Thanks MiaH87, I’ve checked the X9 sage green stock notes and that colour is currently on a restricted replenishment list. That means upgrade eligibility is correct, but this variant isn’t available to order just yet.
A couple of options:
- Choose a different colour if you want to upgrade now
- Keep an eye on the handset page, as stock can return without notice
- If you’d like, I can raise a stock callback request, but I can’t guarantee a date
If you want, send over whether you’d consider another colour and I’ll point you to the closest available option.
Thanks MiaH87, I’ve checked the X9 sage green stock notes and that colour is currently on a restricted replenishment list. That means upgrade eligibility is correct, but this variant isn’t available to order just yet.
A couple of options:
- Choose a different colour if you want to upgrade now
- Keep an eye on the handset page, as stock can return without notice
- If you’d like, I can raise a stock callback request, but I can’t guarantee a date
If you want, send over whether you’d consider another colour and I’ll point you to the closest available option.
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