Hi all. My voicemail on the mobile line has stopped answering properly and call forwarding to my work phone keeps switching off after a day or so. I’ve checked the settings twice and it still does it. Is this a known Nexora issue or am I missing something obvious? It’s been like this since Tuesday. Really frustrating because I’m missing calls from my kids’ school and a plumber.
Thanks both. Megan, I’ve checked the line and there isn’t an outage, but the forwarding profile is showing as partially provisioned, which can make it reset. I’ve refreshed the voicemail and call diverts on the network side. Please switch the phone off for 2 minutes, then back on, and re-set forwarding once only. If it still drops out after that, reply here and I’ll raise it to our technical team. This resolved my question.
Thanks both. Megan, I’ve checked the line and there isn’t an outage, but the forwarding profile is showing as partially provisioned, which can make it reset. I’ve refreshed the voicemail and call diverts on the network side. Please switch the phone off for 2 minutes, then back on, and re-set forwarding once only. If it still drops out after that, reply here and I’ll raise it to our technical team. This resolved my question.
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