Hi all, had my Nexora broadband installed last week and the internet itself seems fine downstairs, but upstairs is a nightmare. The two back bedrooms keep going dead every evening, especially on Zoom calls. I’ve rebooted the hub a few times and moved it away from the TV as someone suggested, but it hasn’t changed much. I’ve got the standard Nexora Hub in the hallway and the house is a 3-bed semi, if that helps. Any ideas before I lose my mind?
Hi Megan, thanks for posting. Sorry to hear the upstairs is dropping out. A few things would help narrow it down: are you using the hub on its own, or do you have a Wi‑Fi booster/pod? Also, do the back bedrooms lose connection on all devices or mainly laptops/phones? If you can, try standing near the hub with one device and checking whether the speed stays stable there. That’ll tell us whether it’s a coverage issue or something more local to those rooms.
Hi Megan, thanks for posting. Sorry to hear the upstairs is dropping out. A few things would help narrow it down: are you using the hub on its own, or do you have a Wi‑Fi booster/pod? Also, do the back bedrooms lose connection on all devices or mainly laptops/phones? If you can, try standing near the hub with one device and checking whether the speed stays stable there. That’ll tell us whether it’s a coverage issue or something more local to those rooms.
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