Hi all, had my Nexora broadband installed last week and the internet itself seems fine downstairs, but upstairs is a nightmare. The two back bedrooms keep going dead every evening, especially on Zoom calls. I’ve rebooted the hub a few times and moved it away from the TV as someone suggested, but it hasn’t changed much. I’ve got the standard Nexora Hub in the hallway and the house is a 3-bed semi, if that helps. Any ideas before I lose my mind?
Hi Megan, thanks for posting. Sorry to hear the upstairs is dropping out. A few things would help narrow it down: are you using the hub on its own, or do you have a Wi‑Fi booster/pod? Also, do the back bedrooms lose connection on all devices or mainly laptops/phones? If you can, try standing near the hub with one device and checking whether the speed stays stable there. That’ll tell us whether it’s a coverage issue or something more local to those rooms.
Not staff, just another customer — ours did something similar and it ended up being the thick walls. We bought a mesh pod after trying powerline bits, but the hub location mattered more than I expected. Ours was shoved behind a mirror cabinet and it was basically useless there. Might be worth moving it if it’s near metal or tucked away?
Thanks both. No booster, just the hub. It’s in the hallway at the moment, not boxed in, but it is near the stairs. The weird bit is my phone shows full bars sometimes and then the call still freezes. Is that still a Wi‑Fi issue or something else? Sorry, I’m not very techy.
Could also be interference from the neighbours' networks if you're in a busy area. I had better luck changing the Wi‑Fi channel on my old router, though I know some hubs don't let you do much manually. Even just putting the hub a bit higher up helped my upstairs rooms a lot.
A phone showing full bars can still have poor quality if the signal is unstable, so yes, it can still be a Wi‑Fi issue. Because the hub is in the hallway, the next best test is to move it temporarily to the most central downstairs spot you can manage and see if the back bedrooms improve. If you’ve got any smart speakers, baby monitors or cordless phones near the hub, move those away too. If you’d like, I can also arrange a free coverage check and talk through whether a Wi‑Fi pod would be suitable for your layout.
That makes sense, thanks. I’ll try moving it this weekend and see if it helps. If not, I might take you up on the coverage check because I’m fed up of having to run downstairs mid-call. this resolved my question
Jumping in because I had a similar thing and it turned out our loft conversion made it way worse. We ended up with a pod in the stairwell and it fixed the dead zone in the spare room. Not ideal to pay extra, but it stopped the constant buffering.
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