Hi all, not sure if this is me being daft or Nexora's content filtering. I've got the family-safe setting on for my home broadband and it's suddenly blocking random stuff like a recipe blog and a local swimming club site. Nothing dodgy, just normal pages. I only turned it on because my son keeps getting into weird video sites on the telly. Is there a way to keep the filter on but stop it being over the top? I don't want to switch it off completely.
No worries at all. On Nexora home broadband, the family-safe setting usually applies to devices connected to your home Wi-Fi. It doesn't normally filter mobile data unless you’ve also set a filter on the mobile account or device itself. If the app only shows 'safe browsing enabled', the allow-list option may be in the router admin page rather than the app.
Try this: log into your router admin page, go to Security or Parental Controls, then look for Safe Browsing / Exceptions / Allowed sites. If you still can't find it, reply with the router model and I’ll give the exact path. And just to mention, if a site is wrongly blocked, we can also raise it for review.
No worries at all. On Nexora home broadband, the family-safe setting usually applies to devices connected to your home Wi-Fi. It doesn't normally filter mobile data unless you’ve also set a filter on the mobile account or device itself. If the app only shows 'safe browsing enabled', the allow-list option may be in the router admin page rather than the app.
Try this: log into your router admin page, go to Security or Parental Controls, then look for Safe Browsing / Exceptions / Allowed sites. If you still can't find it, reply with the router model and I’ll give the exact path. And just to mention, if a site is wrongly blocked, we can also raise it for review.
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