Hi, I’m a bit stuck and hoping someone can point me in the right direction. My broadband bill has gone up more than I expected this month and I won’t get paid until next Friday. I don’t want to ignore it and have it get worse. Can Nexora do a payment arrangement so I can split it or push it back a week? I’ve tried looking in the app but it just seems to send me round in circles. Thanks.
Hi Megan, yes, we can usually look at a payment arrangement if you’re temporarily short this month. I can’t access your account here, but if you log in to My Nexora and go to Bills > Help with payment, it should show whether you’re eligible to set one up online. If it doesn’t, the next step is to contact the billing team so they can review it with you. If you’d like, I can also outline what details they’ll normally ask for.
Hi Megan, yes, we can usually look at a payment arrangement if you’re temporarily short this month. I can’t access your account here, but if you log in to My Nexora and go to Bills > Help with payment, it should show whether you’re eligible to set one up online. If it doesn’t, the next step is to contact the billing team so they can review it with you. If you’d like, I can also outline what details they’ll normally ask for.
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