Hi, I’m a bit stuck and hoping someone can point me in the right direction. My broadband bill has gone up more than I expected this month and I won’t get paid until next Friday. I don’t want to ignore it and have it get worse. Can Nexora do a payment arrangement so I can split it or push it back a week? I’ve tried looking in the app but it just seems to send me round in circles. Thanks.
Just to add, Megan — if you’re within a few days of payday, billing may be able to offer a short arrangement, but it depends on account history and any overdue balance. Please don’t make multiple partial payments unless the agent tells you to, as that can sometimes delay the arrangement being applied. If you’re unable to get it sorted online, the billing team can usually review it the same day. This resolved my question.
Just to add, Megan — if you’re within a few days of payday, billing may be able to offer a short arrangement, but it depends on account history and any overdue balance. Please don’t make multiple partial payments unless the agent tells you to, as that can sometimes delay the arrangement being applied. If you’re unable to get it sorted online, the billing team can usually review it the same day. This resolved my question.
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