Hi all, just checked my Nexora bill and there’s an extra £42.18 on there for data charges. I was in Spain for 5 days and thought my plan had roaming included, or at least a cap. I barely used my phone apart from maps and WhatsApp. Can someone tell me why this has happened? It’s a bit of a shock tbh.
Thanks Mia. On Nexora Plus 10GB, Zone 1 roaming is not included as standard; it uses a pay-as-you-go rate unless a roaming add-on is active. 'Use abroad' can sometimes refer to availability, not inclusion, so I can see why that was confusing. If you’d like, I can log this as a billing review to check whether any add-on was partially applied or whether the usage spikes match the charge. If the plan information was unclear at purchase, billing support may also be able to review whether any goodwill adjustment is possible, but I can’t promise that here. Reply with your postcode and the last 4 digits of the account number if you want the review raised.
Thanks Mia. On Nexora Plus 10GB, Zone 1 roaming is not included as standard; it uses a pay-as-you-go rate unless a roaming add-on is active. 'Use abroad' can sometimes refer to availability, not inclusion, so I can see why that was confusing. If you’d like, I can log this as a billing review to check whether any add-on was partially applied or whether the usage spikes match the charge. If the plan information was unclear at purchase, billing support may also be able to review whether any goodwill adjustment is possible, but I can’t promise that here. Reply with your postcode and the last 4 digits of the account number if you want the review raised.
Developed by
