Hi all, just checked my Nexora bill and there’s an extra £42.18 on there for data charges. I was in Spain for 5 days and thought my plan had roaming included, or at least a cap. I barely used my phone apart from maps and WhatsApp. Can someone tell me why this has happened? It’s a bit of a shock tbh.
Hi Mia, sorry to hear about the surprise charge. Roaming allowances can vary by plan, and some older or discounted plans don’t include EU roaming or have a daily roaming pass. If you can share the plan name and the dates you were abroad, I can check what would have applied and whether the charge looks correct.
I had this before with another network. Turned out location services were chewing through data in the background. Not saying that’s it here, but worth checking if your phone kept updating apps on wifi off.
Plan is Nexora Plus 10GB, started 14 months ago. Travel was 12th to 17th May. I honestly thought roaming was part of it because the sales page said 'use abroad' but maybe I misread it. The bill line just says 'zone 1 data'. No idea what that means.
Thanks Mia. On Nexora Plus 10GB, Zone 1 roaming is not included as standard; it uses a pay-as-you-go rate unless a roaming add-on is active. 'Use abroad' can sometimes refer to availability, not inclusion, so I can see why that was confusing. If you’d like, I can log this as a billing review to check whether any add-on was partially applied or whether the usage spikes match the charge. If the plan information was unclear at purchase, billing support may also be able to review whether any goodwill adjustment is possible, but I can’t promise that here. Reply with your postcode and the last 4 digits of the account number if you want the review raised.
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