Moved onto Nexora Fibre last week and the router is doing my head in. It’s right by the TV in the lounge and the signal is fine downstairs, but upstairs in the back bedroom it drops to basically nothing. I’ve got a 3-bed semi, nothing massive. I’ve tried turning it off and on again a few times and changing the Wi‑Fi name, but no joy.
Do I need one of those mesh things or should the router be placed somewhere else? The engineer just left it where the old phone point is and said it ‘should be fine’, but it really isn’t. I work from home sometimes and Teams is unusable upstairs.
Hi Megan, sorry to hear that. A router by the TV cabinet can definitely make coverage worse, especially if there are thick walls between floors.
A couple of things to try:
- Move the router to a more central, open location if possible
- Keep it off the floor and away from metal objects, mirrors, and other devices
- Test upstairs on both Wi‑Fi bands if your device allows it
If you’ve already tried that and the dead spot remains, a Wi‑Fi booster or mesh add-on may help. I can’t promise it will fix every home layout, but it’s often the next step when the broadband itself is working fine.
If you want, tell us roughly where the router is located in the house and whether the issue is only upstairs or also in the garden/back rooms.
Hi Megan, sorry to hear that. A router by the TV cabinet can definitely make coverage worse, especially if there are thick walls between floors.
A couple of things to try:
- Move the router to a more central, open location if possible
- Keep it off the floor and away from metal objects, mirrors, and other devices
- Test upstairs on both Wi‑Fi bands if your device allows it
If you’ve already tried that and the dead spot remains, a Wi‑Fi booster or mesh add-on may help. I can’t promise it will fix every home layout, but it’s often the next step when the broadband itself is working fine.
If you want, tell us roughly where the router is located in the house and whether the issue is only upstairs or also in the garden/back rooms.
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