Moved onto Nexora Fibre last week and the router is doing my head in. It’s right by the TV in the lounge and the signal is fine downstairs, but upstairs in the back bedroom it drops to basically nothing. I’ve got a 3-bed semi, nothing massive. I’ve tried turning it off and on again a few times and changing the Wi‑Fi name, but no joy.
Do I need one of those mesh things or should the router be placed somewhere else? The engineer just left it where the old phone point is and said it ‘should be fine’, but it really isn’t. I work from home sometimes and Teams is unusable upstairs.
Honestly, if it’s tucked behind the telly and near other bits of kit it can be a bit rubbish. Mine was the same. I moved it higher up and more central and it made a difference. Not a miracle, but better.
If you can, try temporarily putting it on a table in the hallway and see if upstairs improves. Also worth checking whether the router has both 2.4 and 5GHz enabled. The 2.4GHz usually reaches further.
Hi Megan, sorry to hear that. A router by the TV cabinet can definitely make coverage worse, especially if there are thick walls between floors.
A couple of things to try:
- Move the router to a more central, open location if possible
- Keep it off the floor and away from metal objects, mirrors, and other devices
- Test upstairs on both Wi‑Fi bands if your device allows it
If you’ve already tried that and the dead spot remains, a Wi‑Fi booster or mesh add-on may help. I can’t promise it will fix every home layout, but it’s often the next step when the broadband itself is working fine.
If you want, tell us roughly where the router is located in the house and whether the issue is only upstairs or also in the garden/back rooms.
Thanks. It’s literally on a low cabinet beside the TV, so not ideal then. I didn’t realise the telly could affect it. I can move it to the hall but the cable might not reach unless I unplug the other stuff, which is a pain.
One thing though: the app says the speed is about 480Mbps at the router, so is this just a Wi‑Fi issue rather than the line? I’m not sure what I’m supposed to be paying for if the speed is there but the room isn’t usable.
That’s right — if the app is showing good speed at the router, the broadband line itself is likely performing normally and this is a home Wi‑Fi coverage issue rather than a service fault.
In plain terms: the service reaches the router, but the wireless signal isn’t travelling well to the upstairs room. That can happen even with fast broadband.
The best next step is to move the router as centrally and as openly as you can, even just for a test. If that improves things, a mesh pod may be the proper fix for the final dead zone. If it doesn’t improve after moving it, reply here and we can look at whether there’s anything else on the connection side worth checking.
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