Moved onto Nexora Fibre last week and the router is doing my head in. It’s right by the TV in the lounge and the signal is fine downstairs, but upstairs in the back bedroom it drops to basically nothing. I’ve got a 3-bed semi, nothing massive. I’ve tried turning it off and on again a few times and changing the Wi‑Fi name, but no joy.
Do I need one of those mesh things or should the router be placed somewhere else? The engineer just left it where the old phone point is and said it ‘should be fine’, but it really isn’t. I work from home sometimes and Teams is unusable upstairs.
That’s right — if the app is showing good speed at the router, the broadband line itself is likely performing normally and this is a home Wi‑Fi coverage issue rather than a service fault.
In plain terms: the service reaches the router, but the wireless signal isn’t travelling well to the upstairs room. That can happen even with fast broadband.
The best next step is to move the router as centrally and as openly as you can, even just for a test. If that improves things, a mesh pod may be the proper fix for the final dead zone. If it doesn’t improve after moving it, reply here and we can look at whether there’s anything else on the connection side worth checking.
This resolved my question
That’s right — if the app is showing good speed at the router, the broadband line itself is likely performing normally and this is a home Wi‑Fi coverage issue rather than a service fault.
In plain terms: the service reaches the router, but the wireless signal isn’t travelling well to the upstairs room. That can happen even with fast broadband.
The best next step is to move the router as centrally and as openly as you can, even just for a test. If that improves things, a mesh pod may be the proper fix for the final dead zone. If it doesn’t improve after moving it, reply here and we can look at whether there’s anything else on the connection side worth checking.
This resolved my question
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