Hi all, just wondering if anyone else has had this with Nexora eSIMs. I moved over from a physical SIM this morning and the app says the eSIM is activated, but the phone still says 'activating' and I’ve got no signal at all. I’ve restarted it twice and checked Wi‑Fi. It’s an iPhone 13 if that makes any difference.
I’m a bit stuck because the old SIM has stopped working too. Is there something I’m missing or is this one of those things that takes ages?
Hi Mia, sorry this is hanging like that. With an iPhone, if the eSIM has been added but is still showing activating, it’s usually one of three things: the old SIM line hasn’t fully swapped over yet, the phone needs a network refresh, or the eSIM profile needs to be re-downloaded.
Can I just check:
- Are you on Wi‑Fi right now?
- Did you scan a QR code or use the in-app eSIM install?
- In Settings > Mobile Data, do you see the Nexora line listed at all?
Please don’t remove anything yet if you can avoid it.
Hi Mia, sorry this is hanging like that. With an iPhone, if the eSIM has been added but is still showing activating, it’s usually one of three things: the old SIM line hasn’t fully swapped over yet, the phone needs a network refresh, or the eSIM profile needs to be re-downloaded.
Can I just check:
- Are you on Wi‑Fi right now?
- Did you scan a QR code or use the in-app eSIM install?
- In Settings > Mobile Data, do you see the Nexora line listed at all?
Please don’t remove anything yet if you can avoid it.
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