Hi all, just wondering if anyone else has had this with Nexora eSIMs. I moved over from a physical SIM this morning and the app says the eSIM is activated, but the phone still says 'activating' and I’ve got no signal at all. I’ve restarted it twice and checked Wi‑Fi. It’s an iPhone 13 if that makes any difference.
I’m a bit stuck because the old SIM has stopped working too. Is there something I’m missing or is this one of those things that takes ages?
Hi Mia, sorry this is hanging like that. With an iPhone, if the eSIM has been added but is still showing activating, it’s usually one of three things: the old SIM line hasn’t fully swapped over yet, the phone needs a network refresh, or the eSIM profile needs to be re-downloaded.
Can I just check:
- Are you on Wi‑Fi right now?
- Did you scan a QR code or use the in-app eSIM install?
- In Settings > Mobile Data, do you see the Nexora line listed at all?
Please don’t remove anything yet if you can avoid it.
Mine did this for about 20 mins and then suddenly worked after I toggled airplane mode on and off. Not saying that’s the fix, just what happened for me. Also had to set the new line as the default for data. Worth checking if you can get into the settings.
Thanks Helen. I used the in-app install, not a QR. It does show the Nexora line in Mobile Data, but it’s greyed out and says activating. Wi‑Fi is on.
I did try airplane mode once but maybe not long enough? I’m worried about messing it up more if I keep poking at it.
That’s helpful, thank you. If the line is greyed out and stuck on activating, the safest next step is:
1. Keep Wi‑Fi on.
2. Turn airplane mode on for 30 seconds.
3. Restart the iPhone.
4. Go back to Settings > Mobile Data and see whether the Nexora line becomes active.
If it still won’t come through after that, it usually means the eSIM needs to be reissued on our side. I can’t do that from the forum directly, but if you reply with roughly what time you installed it, I can point you to the quickest support route so you’re not left without service.
Developed by
