eSIM stuck on 'activating' since this morning

Hi all, just wondering if anyone else has had this with Nexora eSIMs. I moved over from a physical SIM this morning and the app says the eSIM is activated, but the phone still says 'activating' and I’ve got no signal at all. I’ve restarted it twice and checked Wi‑Fi. It’s an iPhone 13 if that makes any difference. I’m a bit stuck because the old SIM has stopped working too. Is there something I’m missing or is this one of those things that takes ages?
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