Anyone else finding Nexora 5G a bit all over the place lately? I’m in a flat on the 4th floor, city centre, and the phone shows 5G for a minute then just bounces back to 4G. Data is slow enough that videos buffer and hotspot is basically useless. I’ve restarted the phone, reset network settings, all that jazz. Is this just how it is indoors or is there something actually wrong?
Hi MiaH92 — sorry you’re seeing that. Indoor 5G can be a bit inconsistent depending on the building materials and how busy the local mast is, but we shouldn’t be leaving you with unusable speeds. If you’re happy to share the rough area (no full address needed), I can check whether there’s known work or congestion nearby. Also, does the signal improve near a window or outside the building?
Not Nexora staff, just another customer, but mine does the same in a concrete building. 5G on paper sounds great until you’re actually inside. I had to switch to 4G-only for a bit because it kept flapping between the two and that was making it worse. Might be worth trying that just to see if it stabilises.
Thanks both. I’m around the EC1 area, not sure if that’s enough. By the window it’s a bit better but still not amazing. I didn’t realise switching to 4G-only could help, thought that would make it slower. Also, why does it say 5G if it can’t really use it? Bit misleading tbh.
That’s useful, thanks. EC1 can be busy at peak times and some buildings in that area do block signal quite a lot. 5G showing on the phone means the network is available, but if the handset is struggling to hold it indoors it may bounce to 4G for stability. In some cases, locking to 4G can actually give a steadier experience than 5G that keeps switching. If you want, I can check for any local capacity alerts and raise this as a coverage report. I can’t promise an immediate fix, but it helps us spot patterns. You can also try: 1) test near the window, 2) toggle 4G-only for a day, 3) check whether hotspot is better at quieter times. If you come back with a few speed test results, I can take another look.
Okay that makes a bit more sense. I’ll test 4G-only tonight and see if it stops flipping about. If it does, can I just leave it that way or will that mess anything up? Also would a signal booster actually do anything for 5G or is that just marketing nonsense?
You can leave it on 4G-only if that gives you a better experience — it won’t damage anything. The main downside is you won’t use 5G while that setting is on, so it’s a trade-off between speed and stability. As for boosters, third-party indoor solutions can sometimes help with coverage, but they depend on your setup and we can’t guarantee they’ll improve 5G specifically. If you’d like, I can also pass this to our network team as a coverage check for EC1. That won’t be an instant fix, but it adds to the local picture.
Right, fair enough. Not ideal but at least I know I’m not going mad. Please do the coverage check if you can. I’ll come back with speed tests if it’s still rubbish.
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